Membership Policy

One

Each monthly massage included in the membership must be used within the designated month and cannot be rolled over to the following month. It is important to schedule and utilize your massage within the month to ensure optimal relaxation and wellness benefits.

Two

In special circumstances, members may request to gift their monthly massage to a friend or family member. Prior approval from The Soul Spa is required for any massage gifting. We understand that sometimes unexpected events or scheduling conflicts may arise, and we will do our best to accommodate such requests. Gifted massage must be used within the designated month. 

Three

In the rare case of an emergency on The Soul Spa's end that prevents a scheduled massage appointment from taking place, an experienced massage therapist(s) will be providing the service in place of the scheduled therapist. These emergency substitutions may occur without prior notice and cannot be rescheduled to a different time or day (unless gender preference is not available). We assure you that our substitute therapist(s) are highly skilled and trained professionals who will provide the same level of care and expertise during your massage session. We appreciate your understanding and flexibility in such unforeseen circumstances. Our priority is to ensure that you receive the quality service you deserve at The Soul Spa.

Four

In the event that a client needs to cancel a membership due to medical reasons, please contact us as soon as possible so we can accommodate. If relocating or other personal reason, we require a minimum of 30 days' notice in writing prior to your next billing date. Thank you for your understanding.